54 Ponsonby Rd Ponsonby Auckland City
Hours. 10.30-3 Wed-Sun
Christmas hours 10.30-3 weekdays fom 11th Dec
10-3 or later weekends
Open Boxing day 10-3
Closed 27 Dec-12 Jan
Has my order been dispatched?
- We will keep you updated with information about your order.
- You should receive an initial email notification to let you know that your order has been received.
- If you select International shipping you will receive notification from FedEx with a tracking number on dispatch of your order. If you select Post to Australia delivery is estimated to take 7-10 working days and no tracking number is supplied, an upgrade to FedEx is optional at checkout if prefer a faster tracked delivery.
- If it helps, you can request your tracking number by emailing email@example.com
I have received a fault item
- It’s really important to us that your order is received in the best condition. If you think the item you received is faulty, please contact our Customer Service Team as soon as possible as we would like to resolve this for you straightaway.
- For online orders only, please email our Customer Service Team on firstname.lastname@example.org. In order to process this quickly for you it would be really useful if you had the following information ready:
1. Your Name
2. Information about the faulty item (eg Big Block Orange Tee – incl item code)
3. A description of the fault
- We will then advise on how to proceed
We ship everywhere.
- If you would like to place an order and arrange for a delivery outside of New Zealand we offer Flat rate shipping to Australia via Post or FedEx and weight based shipping internationally.
- How we deliver to international countries
- Express International deliveries are largely made using FedEx and Post (with tracking).
- If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.
We are always pleased to hear from our customers. We are grateful for any time you spend providing us with the feedback as we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. Click here to contact us