RETURNS

Our Returns Policy (Internet Orders Only)

Its important to us that you are happy with the fit.  If the fit isn't quite right, just let us know within 5 days of receiving your order and we will swap for alternative size. If the same garment is not available you can select an alternative. 

We only exchange if garments are returned in original condition and packaging .

SUP2 Returns

75 Boston Rd Grafton 1023 Auckland City  New Zealand Hours Wed-Sun 10.30-3

Please advise us of tracking number.

Return Postage and Responsibility

In the unlikely event there is an error in your order or a fault with the garment, we will cover the cost to return and replace.  It is important that when you return an item that we know the order number to which it relates, as well as your details. 

The item is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or recorded delivery service. Please keep a note of any return delivery reference numbers so you can track your order.

We ask you to take good care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged.

Please allow 7 – 10 working days from receipt of an exchange for us to process. Once an exchange has been processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the exchange confirmation email please allow 5 days for receipt of the goods, 7-10 days for post to Australia.